You have to click on "my account", and you will find all the information concerning your orders: status, tracking, receipt information, delivery address.
You don't have an account yet? Don't panic, as soon as you place an order, you will be invited to fill in your information with your e-mail address and password.
All your details are private and confidential.
To reset your password, follow this link, then click on "Forgot password?", then enter your email address below.
Data protection is one of our priorities. That's why we protect all the data you give us on our site and strictly adhere to the GDPR and online data protection laws.
Good news, we deliver everywhere in France and in the European Union. For shipments outside the European Union, you can contact us via this form.
Delivery times vary depending on the destination, from 4 to 9 working days. This is an average delivery time.
Delivery is free of charge with no minimum spend.
You can collect your ordered products in our showroom at 65 rue de Bretagne, 75003 Paris. Fill in this form to make an appointment with us and collect your beautiful order.
We always do our best to ensure your order reaches you on time and without delay. Track your order using the link sent in the shipping email.
Contact us via this form or contact us by email at firstname.lastname@example.org stating your name, first name and order number.
For lost or damaged packages, contact us via this form.
To modify or cancel an order you have entered, contact us via this form.
You can change your delivery address by contacting us via this form or by sending us an email to email@example.com.
It can happen that your credit card is declined. There are several reasons why a payment may fail:
- you failed to enter the security codes requested by the bank's secure server
- or you did not identify yourself to your bank to carry out Internet transactions
- or you have exceeded the limit authorised by your bank
Or other reasons...
Whatever the case, contact us at firstname.lastname@example.org so that we can find another alternative.
Yes, we offer a gift option at no extra cost. We can even include a personal message with your order if you wish.
You can pay with the following payment methods:
Paypal, Visa, Mastercard
All payments are encrypted and secure. The payment is managed by our service provider PayPal
RETURNS AND REFUNDS
ELVINA BELLOIR has a 14 day return policy: you have 14 days from the date of delivery of your order to send it back to our return centre for a refund or an exchange.
Any complaint regarding the delivery of the product(s) must be submitted within 14 working days of receiving the product(s).
The procedure is as follows:
Orders must be returned in their original condition (packaging, accessories, label etc.), unworn, unwashed, undamaged using the documents provided in the package.
The product(s) must be returned by post at your expense or dropped off in our showroom (by appointment) to
SAS ELVINA BELLOIR
65 rue de Bretagne, 75003 Paris
If you have any question, you can send an email to email@example.com
If an item you have purchased does not meet your expectations, please return your item and simply place a new order for the part you are interested in on elvinabelloir.com or contact us at firstname.lastname@example.org
Once we receive your return package with the complete order, we will proceed with the refund. Your refund will be processed within a maximum of 14 days by bank transfer to the account used with the credit card bearing the customer's name.
All our products belong to our brand Elvina Belloir and are exclusively sold on our website elvinabelloir.com
Our brand strives to be as accurate as possible in describing the products. However, we cannot guarantee that they are completely accurate, complete, reliable or free of errors. The product images on the site are for illustrative purposes only. Although we endeavour to show colours accurately, we cannot guarantee that the colour display on your computer will accurately represent the colour of the products.
To make the divine last forever, here are some ideas for gently pampering your stuff:
- Opt for professional dry cleaning at a dry cleaner.
- Do not use chlorine.
- Do not tumble dry.
- Use gentle ironing.
- Use a wide hanger to prevent the fabric from stretching.
- Be careful when wearing jewellery, bags and other accessories.
CONTACT CUSTOMER SERVICE
If you have any other questions, you can contact our customer service department at email@example.com