It's very simple. 

You have to click on "my account", and you will find all the information concerning your orders: status, tracking, receipt information, delivery address.

You don't have an account yet? Don't panic, as soon as you place an order, you will be invited to fill in your information with your e-mail address and password. 

All your details are private and confidential.

To reset your password, follow this link, then click on "Forgot password?", then enter your email address below.

Good news, we have worldwide shipping.

Delivery times vary depending on the destination:

- France: 2 to 4 business days

- European Union: 2 to 8 business days

- Worldwide: 5 to 10 business days

This is an average delivery time.

Free shipping for orders over 350€.

You can collect your ordered products in our showroom at 65 rue de Bretagne, 75003 Paris. Fill in this form to make an appointment with us and collect your beautiful order.

We always do our best to ensure your order reaches you on time and without delay. Track your order using the link sent in the shipping email.

Contact us via this form or contact us by email at contact@elvinabelloir.com stating your name, first name and order number. 

To modify or cancel an order you have entered, contact us via this form.

You can change your delivery address by contacting us via this form or by sending us an email to contact@elvinabelloir.com.

It can happen that your credit card is declined. There are several reasons why a payment may fail: 

- you failed to enter the security codes requested by the bank's secure server 

- or you did not identify yourself to your bank to carry out Internet transactions 

- or you have exceeded the limit authorised by your bank

Or other reasons...

Whatever the case, contact us at contact@elvinabelloir.com so that we can find another alternative.

You can pay with the following payment methods:

Paypal, Visa, Mastercard and Alma

ELVINA BELLOIR has a 14 day return policy: you have 14 days from the date of delivery of your order to send it back to our return centre for a refund or an exchange.

Any complaint regarding the delivery of the product(s) must be submitted within 14 working days of receiving the product(s).

The procedure is as follows: 

Orders must be returned in their original condition (packaging, accessories, label etc.), unworn, unwashed, undamaged using the documents provided in the package. 

The product(s) must be shipped or dropped off in our showroom (by appointment) to

SAS ELVINA BELLOIR

65 rue de Bretagne, 75003 Paris

We are delighted to inform you that the return postage will be free of charge.

If you have any question, you can send an email to contact@elvinabelloir.com

If an item you have purchased does not meet your expectations, please return your item and simply place a new order for the piece you are interested in on elvinabelloir.com or contact us at contact@elvinabelloir.com

All our products belong to our brand Elvina Belloir and are exclusively sold on our website elvinabelloir.com

Our brand strives to be as accurate as possible in describing the products. However, we cannot guarantee that they are completely accurate, complete, reliable or free of errors. The product images on the site are for illustrative purposes only. Although we endeavour to show colours accurately, we cannot guarantee that the colour display on your computer will accurately represent the colour of the products.